Refund policy

we want you to be completely satisfied with your purchase. Since our delivery partner (PostEx) operates on a standard "Pay First, Open Later" policy, we offer a hassle-free return and exchange process to protect your rights as a buyer.
You have [Insert Days, e.g., 7 days] from the date of receiving your item to request a return or exchange.
1. Eligibility Criteria for Returns & Exchanges
To be eligible for a return or exchange, your item must meet the following conditions:
  • The item must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags, labels, and seals intact.
  • Important for MalRich Supplements: For health and safety reasons, any dietary supplement or food item whose protective inner or outer seal has been broken cannot be returned or refunded unless it arrived damaged. [1, 2]
2. Valid Reasons for Returns
We will gladly process a return or free replacement if:
  • The product delivered is damaged or defective upon arrival.
  • The product is expired or has a broken seal at the time of delivery.
  • The wrong item, size, or quantity was delivered to you. [1, 2]
3. How to Initiate a Return or Exchange
If you face any issue after opening your PostEx parcel, follow these simple steps:
  1. Take Photos/Videos: For proof, take a clear photo or a short video of the damaged, wrong, or defective item. [1, 2]
  2. Contact Us: Send an email to [Insert Support Email] or message us on WhatsApp at [Insert WhatsApp Number] with your Order ID and the visual proof. [1]
  3. Approval: Our team will review your request within 24 to 48 hours. Once approved, we will provide you with instructions on how to return the item.
4. Return Shipping Process
  • Our Mistake: If the return is due to a damaged/ wrong product, we will either arrange a reverse pickup through PostEx or reimburse your shipping cost.
  • Customer Preference: If you want to exchange the product because you changed your mind, you will be responsible for paying the return shipping fees.
5. Refunds & Processing Time
Once your return is received and inspected by our warehouse:
  • We will notify you via email/SMS regarding the approval or rejection of your refund.
  • Refund Methods: For Cash on Delivery (COD) orders, refunds are processed via EasyPaisa, JazzCash, or direct Bank Transfer.
  • Timeline: Approved refunds will be transferred to your account within 3 to 5 business days. [1, 2, 3, 4]